Conflict is misguided disappointment
Disappointment turns into criticism
Criticism leads to contempt
Contempt leads to defensiveness
Defensiveness blocks communication
You can’t command a feeling
But you can command action and behavior.
How you act or behave
can be controlled by the individual
You may feel mad
but you don’t have to act mad
You may feel hurt
but you don’t have to act hurt
You may feel insulted
but you do not have to act insulted
You may feel unfairly treated but
you do not have to act
as if you are unfairly treated.
Disappointment turns into criticism
Criticism leads to contempt
Contempt leads to defensiveness
Defensiveness blocks communication
You can’t command a feeling
But you can command action and behavior.
How you act or behave
can be controlled by the individual
You may feel mad
but you don’t have to act mad
You may feel hurt
but you don’t have to act hurt
You may feel insulted
but you do not have to act insulted
You may feel unfairly treated but
you do not have to act
as if you are unfairly treated.
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